• +27 71 475 9998

Privacy Policy

Tel. +27 11 655 7188 / +27 71 475 9998
Email. info@timelinetravel.co.za
Web. www.timelinetravel.co.za

Address: 43 Montrose Street, Birchwood Court, Vorna Valley, Midrand, Johannesburg, South Africa

STANDARD CONDITIONS OF BUSINESS

TIMELINE TRAVEL – A SUBSIDIARY OF TIMELINE MEDIA (PTY) LTD REG: 2013/085216/07

1 UNDERTAKING
Undertakes to provide all services offered subject to the terms and conditions set out herein,
which terms and conditions are accepted by the passenger.

2 DEFINITION

Passenger means: Individuals, groups, companies, or other legal persons using the
services offered by and includes the agents of passengers.
Services means: The provision of accommodations and/or transportation and/or meals
as offered by and accepted by the Passenger.

3 TERMS OF PAYMENT
3.1 On confirmation of services – a deposit of 25 % of the quoted tour price is required (N.B:
For tours that include Blue Train and/or Private Game Reserves and Lodges, a different schedule of
deposits, payments, and cancellation fees apply. This will be provided when applicable.)
45 days before commencement of services – full payment plus rooming list is required.
Notes
i) Bookings made within 45 days of commencement of services must be accompanied by full
payment of the tour plus rooming list.
ii) Where circumstances do not permit the timeous receipt of funds, explicit confirmation of
transfer of funds will enable us to reserve services.
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3.2 If payments are made in negotiable foreign currency, the payer will be responsible for
any short payment resulting from exchange rate fluctuations. The exchange rate applied by the official
bankers on receipt of money will be accepted as the applicable rate.
3.3 If the required deposit or final payment is not received by the due date, reserves the right to
withdraw services.

4 CANCELLATIONS
Considering Covid-19/Corona Virus 2020
4.1 General Conditions
4.1.1 Cancellations made more than 48 hours prior to arrival will not normally result in
cancellation fees being charged. However;
4.1.2 Reserves the right to recover any costs incurred or charges received from
suppliers up to the date of cancellation.
4.1.3 In the event of services being canceled 48 days or less, prior to arrival, the
following cancellation fees will apply.
• 2 days before commencement of services: 25% total quoted tour price due.
(Subject to 2. above)
• 1 day before commencement of services: 50% of total quoted tour price due.
(Subject to 2. above)
• 15 hours or less before commencement of services: 100% of the total quoted tour price due
T&C’s Applies
We recommend that you ensure that your passengers take adequate personal cancellation insurance
cover before departure from home.
4.2 Special Conditions
For tours that include services of certain suppliers with more stringent policies, e.g., National Parks
Board, Blue Train, Private Lodges, and others, different cancellation fees will be enforceable. These will
be provided when applicable.

5 AIRLINES
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Cancellations and refunds
In the event of cancellation or failure, for any reason whatsoever, to use confirmed space, as
ticketed, 25% (twenty-five percent) of the applicable airfare will be forfeited. A change of reservation
constitutes a cancellation. Extension of ticket validity is no permitted, save when a passenger is
hospitalized due to illness or in the event of death of a member of the passenger’s immediate family.
Responsibilities and booking conditions
All airfare reservations are arranged subject to the conditions imposed by the respective airline.

6 LUGGAGE
One suitcase and one overnight bag per person is allowed. Accepts no responsibility for loss or
damage to luggage or personal property from whatsoever cause arising. Passengers are advised to take
up adequate insurance cover.

7 DELAYS
Shall not be responsible for the consequences of any delays whether arising from accidents,
breakdowns, or any other cause.

8 RESPONSIBILITY
Carries comprehensive passenger liability insurance details of which will be made available on
request. Is not responsible for any damages sustained by any passenger as a result of any act or
omission whatsoever of any hotel, airline, or another person, notwithstanding the fact they acted as agents
of such hotel, airline, or another person.

9 LAW
The law of the Republic of South Africa shall govern the relationship between and the passenger
and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or
disputes which may arise between and the passenger, or Agent.